General Terms and Conditions
Table of contents:
1. General information
2. General information
3. Registration on the website
4. Card application and card (gift card, voucher) registration
5. Table reservations via the website
6. Ordering
7. Correction of data entry errors
8. Binding offer, confirmation
9. Delivery and payment terms
10. Right to withdraw from an order (cancellation, exchange, refund)
11. Right of withdrawal
12. Warranty
13. Liability
14. Copyright
15. Legal remedies (right to complain)
16. Final provisions
1. General information
This document contains the general terms and conditions (hereinafter referred to as „GTC”) governing the use of the web service (hereinafter referred to as "web shop") operated by WSB Zrt. as the Service Provider.
These General Terms and Conditions (hereinafter: GTC) apply to WSB Zrt. (hereinafter: Service Provider) and the website operated by the Service Provider. www.wasabi.hu, the www.wasabi-hirlevel.hu, the www.wasabi-etlap.hu, the www.whatsrunning.hu, the www.yamatorestaurant.hu, the www.margarets.hu, www.kistarcsainosztalgia.hu, www.happyetterem.hu, www.doblo.hu, www.seoulhouse.hu This document sets out the rights and obligations of Customers who use commercial services available on websites accessible under domain names (hereinafter referred to as the Website) and persons who use the Website without using the services (hereinafter referred to as the Customer or User) (the Service Provider and the Customer are hereinafter collectively referred to as the Parties). The GTC apply to all legal transactions and services performed through the Website, regardless of whether they are performed by the Service Provider or its agent.
WSB Ltd., as the owner of
”Wasabi Running Sushi & Wok Restaurant,
„Wasabi Wok & Sushi Restaurant,
„What's Running Soup-Sushi-Hotpot Restaurant”,
„Yamato by WASABI Table Grill & Sushi,
„Margaret's Restaurant & Pub,
„Nostalgia Restaurant”,
„Happy Hamburger Mexican & Asian Food”,
„Doblo Wine Bar Home”,
„Seoul House Korean Restaurant”
„For Sale Pub”
company exclusively authorised to represent the brand in Hungary.
WSB Zrt. operates the following loyalty card programmes within the framework of its online service for personal purchases, which offer discounts and gifts depending on the Service Provider's decision:
– WASABI Club card,
– Yamato card,
– What’s Running card,
– Doblo card,
– Margaret's card,
– Nostalgia card,
– Happy Card (hereinafter: Card)
2. General information
2.1 Service Provider Details:
Service provider name: WSB Ltd.
The service provider's registered office: 2000 Szentendre, Rab Ráby tér 6.
Company registration number: 13-10-041901
Tax number: 26640424-2-13
Name of the registering authority (company registry): Budapest Metropolitan Court Company Registry
Data controller: Dr. Béla Árpád Bródi, Chief Executive Officer
Language of the contract: Hungarian
2.2 Customer service:
Telephone number: +36-1 / 610-4070, which can be called every day between 10:00 and 22:45.
Postal address: 1037 Budapest, Szépvölgyi út 23.
Email address: rendeles@wasabi.hu
2.3 Technical data
Website operation and maintenance provided by:
Name: Devwing Limited Liability Company
Registered office: 1165 Budapest, Hunyadvár u. 56 1/3
Tax number: 26499785-2-42
Contact: info@devwing.hu
Providing IT infrastructure hosting services:
Name: DotRoll Ltd.
Headquarters: 1148 Budapest, Fogarasi út 3-5.
Representative: Gábor Busai
Contact: + 36 1 432 3232
Name: Devwing Limited Liability Company
Registered office: 1165 Budapest, Hunyadvár u. 56 1/3
Tax number: 26499785-2-42
Contact: info@devwing.hu
Card registration:
Netlient IT Services Limited Liability Company
Registered office: 2600 Vác, Háló köz 3.
Email address: info@ugyfelkartya.hu
Representative: András Szilágyi, managing director
2.4 General information, conclusion of the contract between the Parties
The scope of these GTC covers all services provided in Hungary that are ordered via the electronic ordering interface on the Website, as well as the provision of food delivery services, which is carried out in accordance with the terms and conditions set out in this contract. Purchases made via the electronic interface are governed by Act CVIII of 2001 on certain issues relating to electronic commerce services and information society services (“Ekertv.”).
Purchases on the electronic platform can be made by placing an order electronically, as specified in these GTC.
A contract shall be concluded between the Service Provider and the Customer in accordance with the provisions of these GTC following valid registration and placing of an order on the Website or by telephone, card registration and application, and table reservation made online or by telephone.
A significant portion of the services available on the electronic platform are accessible only to registered users, but orders can also be placed by telephone or in person.
After placing an order, the contract may be modified or cancelled free of charge and without consequences until 3 p.m. on the day prior to its fulfilment. This can be done by telephone or e-mail, but not via the website. The „back” button on your browser will not cancel an order that has already been placed!
The Service Provider does not subject itself to the provisions of the code of conduct.
In accordance with the provisions of these GTC, under the food delivery contract, the Service Provider undertakes to deliver the food selected on the Website to the Customer, and the Customer is obliged to pay the consideration (fee) for this. Our meals are delivered between 11:00 and 23:00! We also accept orders placed between these times.
We deliver to the districts listed on our website in Budapest and to the suburbs of Budapest. Delivery charges may vary depending on the area.,
In accordance with the provisions of these GTC, products that can be selected on the Website are considered products in relation to the food delivery contract.
3. Registration on the website
3.1 Registration can be completed by filling in the form found under the Registration menu item on the Website's Home Page. When filling in the form, it is mandatory to provide an email address, password, name, delivery address, billing address, comments and telephone number.
3.2 If the User does not provide the data requested by the Service Provider, the registration cannot be validly completed. By registering on the Website, the Customer declares that they have read and accept the terms and conditions of these GTC and the Privacy and Data Processing Policy published on the Website, and consents to the data processing described in the Privacy and Data Processing Policy.
3.3 It is in the Customer's interest to provide an accurate, detailed address, including the company name, food drop-off location and opening hours in the case of a company, and the floor/door number and name/code on the doorbell in the case of an apartment building, as this is essential for proper delivery. The Service Provider shall not be liable for any damages resulting from the Customer forgetting their password or it becoming accessible to unauthorised persons for reasons not attributable to the Service Provider. Previously recorded data can be changed after logging in by clicking on the Personal settings link and then selecting the Change personal data menu item, which does not affect the data of orders that are already active. The Service Provider shall not be liable for any damage or error resulting from the customer changing the registered data.
The above data reporting obligation also applies to orders placed by telephone.
3.4 The Service Provider shall not be held liable for any delivery delays attributable to incorrect and/or inaccurate or incomplete information provided by the Customer, or for any failure or refusal to deliver, or any other problems or errors arising from such causes.
4. Card application and card (gift card, voucher) registration
4.1 The card specified on the Website is a gift card that the Customer can purchase in various amounts. The amount is indicated on the card and is in Hungarian forints. The Customer can spend the entire amount at once at the time of purchase.
4.2 The card can be used in restaurants listed on the Website and, in certain cases, for food delivery. The card can only be used within its period of validity (this date is indicated on the back of the card, which is usually 1 calendar year from the date of issue). The card functions as a substitute for cash and must be handed over at the time of payment.
4.3 There are several types of cards that can be used at the restaurants specified on the Website, e.g. they entitle the holder to birthday and name day promotions, information about which is currently available on the Website.
5. Table reservation via website
5.1 The Service Provider enables Users to reserve tables from among the available tables using the reservation system on the Website (hereinafter: ’Reservation Agreement’).
With regard to the Reservation Agreements, given the nature of the legal relationship, the provisions of the Government Decree on warranty and guarantee shall not apply.
5.2 These GTC shall also apply if the Service Provider's booking system is accessible via another website. They shall also apply to all modes of use of the Service Provider's service (mobile website, mobile applications, Facebook page, etc.) through which the Service Provider's booking system is accessible.
5.3 The menu and drinks list, package offers and prices on the restaurant's website may change from time to time due to the nature of the Service Provider's service. The Service Provider makes every effort to always display up-to-date content and prices, but in view of the advance conclusion of Booking Agreements, the Service Provider reserves the right to change the menu, drinks list and package offers.
5.4 The contract between the Service Provider and the User is concluded electronically with regard to the table reservation. The concluded contract is considered to be in writing. The data stored in writing in the contract correspond to the reservation data.
5.5 Anyone over the age of 18 who accepts the provisions of these GTC as binding is entitled to use the booking service.
5.6 Booking process
Table reservations can be made electronically or by telephone. Private individuals can also make small reservations using the website's booking interface.
5.7 Reservations for corporate events can only be made by telephone.
6. Ordering
6.1 Orders may only be placed by Users with a valid registration and active user account, or by telephone. Orders may be placed on the above Website after valid registration.
6.2 The main characteristics of the meals available for order are indicated next to the given product on the Service Provider's Website. If the User has any questions about the product or meal before making a purchase, our customer service is at your disposal. If you require more information than is provided on the Website regarding the quality, basic characteristics or allergenic substances of any food item on the Website, please contact our customer service.
6.3 Delivery charges may vary depending on the area and include VAT.
If, despite all due care on the part of the Service Provider, an incorrect price appears on the Website, with particular regard to prices that are obviously incorrect, e.g. prices that differ significantly from the well-known, generally accepted or estimated price of the food, or prices of HUF 0 or HUF 1 that appear due to a system error , the Service Provider shall not be obliged to deliver the product at the incorrect price, but may offer to deliver it at the correct price, in which case the User may withdraw from the purchase.
Orders placed via the Service Provider's Website will only be accepted from registered Customers and only if the User has completed all the fields required for the order. (If the Customer fills in any field incorrectly or incompletely, they will receive an error message from the Service Provider). The Customer may also place an order by telephone.
6.4 The Service Provider shall not be held liable for any delivery delays or other problems or errors attributable to incorrect and/or inaccurate order details provided by the User.
6.5 Orders can be placed on the electronic platform by logging in after registration and then using the Basket. The User can place the selected products in their Basket by clicking on the „Add to Basket” button next to the small/or normal portion of each dish. To modify the contents of the Basket, click on the Basket link, then on the red basket icon, where you can modify the desired quantity of each product or delete the contents of the Basket one by one. Once the Customer has finalised the contents of the Basket, they can check their order details before placing the order, modify the delivery and billing address, and select the payment method (payment exclusively in cash to the delivery person, payment by bank card, payment by OTP/K&H SZÉP card). Individual bank transfers are not possible. By clicking on the „Back to menu” link on the Basket page, the User can again modify (increase or decrease) the contents of their Basket according to their requirements. The order is placed by clicking on the „Order” button on the Basket page. By clicking on the „Order” button, the order becomes final if you choose to pay in cash. If you choose to pay online, the page will redirect you to the bank interface and the order will become final after successful payment.
6.6 Images referring to or relating to individual dishes are for illustrative purposes only and do not represent the actual appearance of the dish selected or intended to be selected by the User.
7. Correction of data entry errors
7.1 At any stage of the order process and until the order is sent to the Service Provider, the User may correct any data entry errors on the order interface at any time (e.g. by clicking on „Delete” to remove an item from the basket). Once the order has been sent, it can no longer be modified on the website; this can only be done by email or telephone until 9 p.m. on the working day before the order is dispatched.
8. Binding offer, confirmation
8.1 The Service Provider shall immediately confirm receipt of the offer (order) sent by the Customer to the Customer by means of an automatic confirmation e-mail, which shall contain the data provided by the User during the purchase or registration process (e.g. billing and delivery information), the order ID, the order date, a list of the characteristics of the food ordered, the quantity and the total amount payable. This confirmation email is solely for the purpose of informing the User that their order has been received by the Service Provider. If the Customer's email provider classifies the confirmation email as junk/spam, the order will still remain valid.
8.2 If the User pays for their order via the Service Provider's website, the Service Provider shall confirm the payment electronically after it has been completed.
If the User has already sent their order to the Service Provider and notices an error in the information contained in the confirmation email, they must immediately notify the Service Provider or they can do so when the Service Provider contacts them by telephone in order to avoid the fulfilment of unwanted orders.
8.3 The order is considered an electronically concluded contract, which is governed by Act V of 2013 on the Civil Code and Act CVIII of 2001 on certain issues related to electronic commerce services and information society services. The contract is subject to Government Decree 45/2014 (II.26.) on the detailed rules of contracts between consumers and businesses, and takes into account the provisions of Directive 2011/83/EU of the European Parliament and of the Council on consumer rights.
9. Delivery and payment terms
9.1 The Service Provider shall deliver the ordered product requested for home delivery to the delivery address provided by the User using its own means of transport and its own employees.
9.2 The Customer may pay the food delivery fee in advance or upon receipt of the food.
9.3 The Service Provider delivers the ordered meals every day of the week between 11:00 and 23:00, and endeavours to deliver the last address as soon as possible. For this reason, delivery drivers take the shortest, most optimal route, depending on current traffic and weather conditions and the orders for that day, so we cannot guarantee delivery times.
9.4 After delivery, if the customer requests delivery to a location such as a shared, typically company food storage area, shared office refrigerator, reception area, open food storage cabinets, stairwells, etc. – which are accessible to others, the Service Provider cannot accept any responsibility for the further safekeeping of the food after delivery. The Service Provider shall not be held financially liable for the disappearance or theft of the product, whether intentional or accidental.
The Service Provider does not deliver food on weekends!
9.5 The User may choose from the following payment methods:
- To the courier delivering the goods: cash.
- Via the website: SZÉP card, bank card.
9.6 Procedure for payment by credit card on the website
Sixpay provides service providers with the option of accepting cards through its secure card acceptance system using SSL protocol. When paying by bank card, the Customer is redirected to the Sixpay payment page, so the payment is made directly on the page operated by Sixpay, in accordance with the rules and security regulations of international card companies, and not on the Service Provider's Website.
Our bank card payment partner:
Company name: Safer pay (Sixpay) Worldline Switzerland Ltd.
Address: Hardturmstrasse 201 CH-8005 Zurich
Email: indo.ch@six-payment-services.com
Website: www.six-payment-services.com
Our attractive card payment partner:
Company name: Big Fish Internet Technology Ltd.
Address: 1066 Budapest, Nyugati tér 1-3.
Email: cafe@bigfish.hu
Website: www.bigfish.hu
The Service Provider does not possess any form of the Customer's card details, account details, number or expiry date, and cannot access them.
To pay by bank card, the Customer will need the following information:
- Card number: the 13-19 digit number embossed or printed on the front of the card
- Expiry date: the number in mm/yy format embossed or printed on the front of the card
- Verification code: the last three digits of the number on the signature panel on the back of the card (CVV2 or CVC2). If there is no such code on the card, leave the relevant field on the payment page blank.
The Customer may pay the Service Provider using the following card types:
- MasterCard (embossed)
- Visa (embossed)
- American Express (embossed)
- Electron (non-embossed)
- Maestro
10. Right to withdraw from an order (Cancellation, exchange, refund)
10.1 By clicking on the „Order” button or, in the case of telephone orders, by submitting the order details, the order becomes final if you choose to pay in cash. If you choose to pay online, the website will redirect you to the bank's interface and the order will become final after successful payment. If you wish to cancel your order for food that has been ordered and paid for, you can do so by email or telephone until 3 p.m. on the day before delivery. It is also possible to change the delivery address until 3 p.m. on the day before delivery.. The back button on your web browser will not cancel an order that has already been placed!
10.2 If the User cancels the paid meal in time and this results in an overpayment for any reason, the remaining amount can be redeemed or refunded to the bank account specified by the User. In all cases, the User may indicate their request for a refund by emailing customer service at rendeles@wasabi.hu at the time of cancellation.
In the case of advance transfers using SZÉP cards, in accordance with the government decree on the rules for using SZÉP cards, they cannot be exchanged for cash, account money or other cash substitutes in the event of cancellation! The service provider is unable to refund SZÉP cards. In the event of cancellation, the entire amount prepaid to the SZÉP card can be redeemed.
10.3 If the User does not cancel the order within the deadline and the Service Provider delivers the product to the specified address, but the User does not accept the product, refuses to accept the product, does not pay for the product, this fact and the User's details shall be recorded by the delivery courier, and the Service Provider shall be entitled to refuse the User's repeated or new orders until the outstanding fee has been paid, or to make the performance of the food delivery contract conditional upon the payment of the outstanding fee.
11. Right of withdrawal
11.1 Due to the nature of the food delivery contract, the User may not exercise the right of withdrawal or termination pursuant to Section 29(d) and (e) of Government Decree 45/2014. (II.26.).
12. Warranty
12.1 A consumer is a natural person acting exclusively outside their profession, occupation or business activity who purchases, orders, receives, uses or utilises goods, and is the recipient of commercial communications and offers relating to the goods.
12.2 The Service Provider's products are classified as foodstuffs.
12.3 Complaints submitted to the Service Provider shall only be processed if the User can prove that the product has been stored properly.
12.4 The Service Provider shall not accept any quality complaints beyond the quality retention period. Beyond the expiry date, the product is unfit for consumption, therefore, if the User consumes it, they may not lodge a complaint with the Service Provider.
12.5 In view of the above, we will immediately investigate verbal complaints and remedy them as necessary, if the nature of the complaint allows. If the Customer does not agree with the handling of the complaint, or if it is not possible to investigate the complaint immediately, we will immediately record the complaint and our position on it, and provide a copy of the record to the Customer.
• in the case of a verbal complaint made in person, we will hand it over to the User on the spot,
• In the case of complaints made by telephone or in writing (by letter or other electronic means), we are obliged to respond substantively within 30 days and to proceed in accordance with the provisions applicable to written complaints.
12.6 All products, except those to be consumed cold, may be heated before consumption in their own packaging in a microwave oven or in a suitable container in another manner, and must be consumed immediately. In the event of repeated cooling and reheating, the Service Provider shall not be liable for the quality and edibility of the product.
More detailed information about the ingredients and allergens in the products is available on the website by clicking on the information button next to the product.
Our products are prepared in a kitchen that also processes gluten, so even with the utmost care, foods labelled as gluten-free may contain traces of gluten contamination. For this reason, people with severe gluten allergies are advised not to consume these foods.
The list of ingredients in our dishes is for informational purposes only. We reserve the right to change the composition of the ingredients in our dishes!
13. Liability
13.1 The information on the Website has been posted in good faith, but it is for informational purposes only, and the Service Provider assumes no responsibility for the accuracy or completeness of the information.
13.2 The User may use the Website solely at their own risk and accepts that the Service Provider shall not be liable for any pecuniary or non-pecuniary damage arising during use, caused intentionally, through gross negligence or criminal offence, and beyond liability for breach of contract causing damage to life, physical integrity or health.
13.3 The Service Provider excludes all liability for the conduct of users of the Website. The User is fully and solely responsible for their own conduct. In such cases, the Service Provider shall cooperate fully with the authorities in order to investigate any infringements.
13.4 The Service's websites may contain links to other service providers' websites. The Service Provider accepts no responsibility for the data protection practices or other activities of these service providers.
13.5 The Service Provider shall be entitled, but not obliged, to check the content made available by Users during the use of the Website, and shall be entitled, but not obliged, to search for signs of unlawful activity in relation to the published content.
13.6 Due to the global nature of the Internet, the User agrees to comply with the provisions of applicable national laws when using the Website. If any activity related to the use of the Website is not permitted under the laws of the User's country, the User shall be solely responsible for such use.
13.7 If the User notices objectionable content on the Website, they are obliged to report it to the Service Provider immediately. If, in the course of its good faith proceedings, the Service Provider finds the report to be justified, it is entitled to delete or modify the information immediately.
14. Copyright
14.1 The Website is protected by copyright. The Service Provider is the copyright holder or authorised user of all content displayed on the Website and in the provision of services accessible through the Website: any copyrighted work or other intellectual creation (including, among others, all graphics and other materials, the layout and editing of the Website interface, the software and other solutions used, ideas, and implementation).
14.2 Saving or printing the content of the Website or parts thereof on physical or other data carriers for private use or with the prior written consent of the Service Provider is permitted. Any use beyond private use – such as storage in a database, transfer, publication or making available for download, or commercial distribution – is only permitted with the prior written consent of the Service Provider.
14.3 Beyond the rights expressly specified in these GTC, neither registration, use of the Website, nor any provision of the GTC grants the User any right to use or exploit any trade name or trademark appearing on the Website. Beyond the display associated with the intended use of the Website, the temporary reproduction necessary for this purpose, and the making of copies for private use, these intellectual creations may not be used or exploited in any other form without the prior written consent of the Service Provider.
15. Legal remedies (right to complain)
15.1 Complaint handling
The Customer may submit consumer complaints regarding the product or the Service Provider's activities at the following contact details:
The User may exercise their right to complain via any of the contact details specified in the „Customer Service” section of these GTC.
15.2 In accordance with applicable laws, the Service Provider shall immediately investigate any verbal complaint and remedy it as necessary, if the nature of the complaint allows it.
In the case of a verbal complaint made by telephone, it shall be sent to the User at the latest at the same time as the substantive response specified in the section on written complaints, and shall proceed in accordance with the provisions applicable to written complaints.
15.3 The Service Provider shall examine the written complaint within thirty days of its receipt, respond to it in substance, and ensure that the response is communicated to the User. If the Service Provider rejects the complaint, it shall justify its position in its substantive response to the rejection.
The Service Provider shall retain the minutes of the complaint and a copy of the response for five years.
The Service Provider shall receive complaints submitted by the User via the direct contact details provided in the „Customer Service” section.
15.4 The Service Provider can only properly investigate User complaints regarding the quality of the ordered product if the User take photographs immediately and send it to our email address immediately, and return the product or at least half of the quantity of the product delivered for investigation purposes. The Service Provider shall only be able to investigate the reported quality complaint in an appropriate manner if both conditions are met. Otherwise, the Service Provider shall reject the quality complaint.
15.5 Other legal remedies
If any consumer dispute between the Service Provider and the User cannot be resolved through negotiations with the Service Provider, the following legal remedies are available to the User:
- Complaints to consumer protection authorities. If the User notices a violation of their consumer rights, they are entitled to lodge a complaint with the consumer protection authority competent for their place of residence. After assessing the complaint, the authority will decide on the conduct of consumer protection proceedings.
- Conciliation board. For the purpose of amicable settlement of consumer disputes outside court concerning the quality and safety of products (food) and the conclusion and performance of contracts, the User may initiate proceedings before the conciliation board operating under the professional chamber competent for their place of residence.
Contact details for the Budapest Conciliation Board:
- 1016 Budapest, Krisztina Boulevard 99, 3rd floor, room 310.
- Postal address: 1253 Budapest, Pf.: 10.
- Email address: bekelteto.testulet@bkik.hu
- Fax: 06 (1) 488 21 86
- Telephone: 06 (1) 488 21 31
Court proceedings. The customer is entitled to enforce their claim arising from a consumer dispute in court in civil proceedings in accordance with the provisions of Act V of 2013 on the Civil Code and Act CXXX of 2016 on Civil Procedure.
16. Final provisions
16.1 The Service Provider's online store fulfils orders for quantities suitable for household use. We can accept large quantity (event) orders by prior arrangement.
16.2 The Service Provider reserves the right to change the prices of products ordered from the Website, provided that the change takes effect at the same time as it appears on the Website. The change shall not adversely affect the purchase price of products already ordered. When initiating payment by online credit card, we are unable to refund any price reductions that occur between the time the electronic payment notification is sent and the time the product is received.
16.3 The Service Provider is entitled to unilaterally modify the terms and conditions of these GTC at any time. The Service Provider shall notify users of any modifications by e-mail prior to their entry into force. Upon the entry into force of the modifications, registered users must expressly accept them when logging in to the website in order to use the website.
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